![]() ![]() If you have already made the necessary DNS changes, advise the user to try logging in later. ![]() You set up a custom domain name, and the changes may not have finished propagating through the system.įirst, ensure that you have modified the Domain Name Service (DNS) records to reflect the change. Ask users to sign out, click the Delete my sign-in info link on the sign-in screen, and then try again. If the user's sign-in address has recently changed, they may need to delete cached sign-in data. Problem acquiring a personal certificate that is required to sign in This issue is usually associated with an error message that contains the following phrase: the authentication service may be incompatible with this version of the program.Īsk the user to uninstall and reinstall Skype for Business Online from the Microsoft 365 admin center. Wrong version of Skype for Business Online installed If not, register the user, and then ask him or her to sign in again. Not licensed to use Skype for Business OnlineĬonfirm that the user is registered as a Skype for Business Online user. Reset the user's password and notify him or her of the new temporary password. ![]() Verify that the user's sign-in name is formatted as follows: This may be different from the format you use to sign in to your organization's network. Mistyped sign-in address, user name, or passwordĬonfirm that the user's sign-in name and password are correct. For details, see Modify TrustModelData registry keys. Ask the user to select the Always trust this server check box, and then click Connect.Įnterprise customers can prevent this message from appearing when a user signs in for the first time by modifying the Windows registry on each user's computer. Verify that the domain name in the dialog box is a trusted server in your organization-for example,. Possible Causeĭuring sign-in, a dialog box appears that contains the following phrase: cannot verify that the server is trusted for your sign-in address. The table below lists some common causes of sign-in errors and some steps you or the users can take to resolve them. Most sign-in issues can be traced to a small number of causes, and many of these are easy to correct. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |